Madhu Narayan Nair

Designed and implemented a multi-year, multi-channel marketing plan (Digital & Offline) that generated a 425% increase in individual inquiries, 225% growth in admissions, and an 80% retention rate, boosting revenues by 250% and ARPU by 60% while reducing debt by 73% over 4 years.

Conducted market research and negotiated strategic partnerships in the Education and Corporate sectors, securing 75% space utilization and initiating multiple corporate and school collaborations.

Developed and enforced comprehensive policies and procedures for parents, teachers, and staff, maintaining an impeccable safety record with zero accidents over 13 years and fostering a secure environment.

Leveraged CRM solutions integrated with messaging applications, optimizing lead capture and communication, and deploying systems that saved 30% of reporting time and improved transparency.

Organized and managed diverse school events, including sports days, annual days, and cultural programs, for over 7 years, ensuring high-quality experiences and fostering community engagement.

Managed outsourced transport operations and facility maintenance, negotiating contracts, ensuring compliance with safety regulations, and prioritizing optimal infrastructure upkeep and cleanliness standards.

Established and formalized strategic partnership, business, and regulatory agreements for ShareWealth Securities Ltd.'s expansion into Maharashtra, Goa, and Gujarat, ensuring industry compliance.

Conducted thorough due diligence and risk assessments to secure smooth and compliant operations, mitigating potential business risks.

Executed extensive customer mapping using market segmentation techniques and CRM analytics to identify and penetrate diverse business and channel partner segments.

Managed the product lifecycle for India's first Value Investing Portal using Agile methodologies, growing the registered user base to over 200,000+ and achieving ₹2500 Million in AUM.

Increased revenues by 470% from ₹3.75 Million in 2014 to ₹21.5 Million in 2017, alongside a 220% growth in total subscribers from 775 to 3750+.

Achieved a 61% reduction in annual expenditure, from ₹21.5 Million to ₹8.3 Million over 36 months, by renegotiating contracts, implementing open-source solutions, and restructuring the team.

Boosted website traffic by 203% (from 470K to 1.4M users), user sessions by 300% (from 9.7M to 39M), and page views by 275% (from 51.4M to 192.7M) from 2014 to 2017.

Enhanced annual registrations by 118% (from 14K to 30K users) and improved registrations to activations by 25% (from 72% to 90%), resulting in a growth of 175% in mobile-verified users.

Improved activations to conversions by 485% for new subscribers (from 300 to 1750) and renewals by 35% to 60% by implementing a D- Strategy, raising ARPU by 90% from ₹4750 to ₹9025.

Designed and implemented a CRM workflow to track connectivity with 60% of registered users and 80% of renewal customers.

Negotiated business contracts for trade fairs, cross-promotions, and content distribution, significantly boosting brand awareness and positioning the company as a market leader in Value Investing.

Established an in-house IT Unit under a Product/Project Model, handling product development, business development, and client management, and improving inter-unit coordination.

Converted the IT Business Unit from a cost center to a revenue center, acquiring 16 clients and delivering 18+ projects, generating ₹75 Million annually in development and ₹17.5 Million in recurring support revenues over 3 years.

Recruited and managed a 75+ member IT team, implementing structured processes and skill enhancement camps to increase team efficiency.

Contributed to the ideation, design, and development of 6 core products, including MoneyWorks4ME and I-ERP.

Developed long-term partnerships with recruitment agencies and educational institutes to source fresh talent.

Designed, implemented, and optimized IT infrastructure for 5 divisions supporting over 500 employees, deploying 30+ Open Source Servers and Enterprise Applications, achieving annual savings of ₹2.5 Million.

Drafted, validated, and seamlessly implemented IT Policies & Procedures across multiple divisions, ensuring organizational requirements, compliance, and efficiency.

Negotiated contracts and managed vendors for hardware, software, and services, optimizing costs and overseeing ₹45 Million in expenditures while ensuring high-quality service delivery.

Secured flawless 100% license compliance across divisions and collaborated with major IT organizations for audits, ensuring zero deviations.

Established a Preventive Maintenance Program based on System Criticality, resulting in 98.4% uptime and 0% data loss for systems implemented until January 2017.

Transitioned the delivery model from traditional to e-Learning using instructional design principles and selecting an LMS platform that supported multi-language and multi-geographical deployments.

Led the acquisition and delivery of 4 major e-learning projects, developing proposals based on client needs analysis and ROI projections.

Oversaw content development and deployment for four major e-Learning projects, delivering 250+ seat hours of learning content and contributing to ₹150 Million in revenue.

Coordinated with global teams to customize localized content, enabling successful rollouts in 50 countries, serving over 20,000+ users in 30 languages.

Established performance metrics and analytics frameworks to measure learner engagement and course effectiveness, achieving an 80% completion rate in training and enhanced user satisfaction.

Designed and implemented a comprehensive Knowledge Management System to enhance knowledge sharing, learning, and asset preservation.

Established a centralized knowledge repository with a taxonomy-based classification system, increasing retrieval efficiency by 75%, reducing duplication by 85%, and improving cross-team collaboration by 60%.

Designed and led training programs for employees, boosting records management proficiency by 60% and increasing institutional knowledge utilization, resulting in a 15% productivity gain across departments.

Designed business processes, policies, and procedures to standardize data-sharing, improve data accuracy by 35%, and ensure compliance with strategic objectives.

Conducted data analytics to support the development of proposals, presentations, and project reports, creating training materials tailored to client needs.

Assessed, selected, and coordinated with service providers based on cost, quality, and reliability, managing vendors and liaising with government organizations to ensure regulatory compliance.

Prepared detailed financial statements, including Cash Flow, Profit & Loss, and Balance Sheets, providing actionable insights for business decisions and ensuring timely tax assessment and filing.

Oversaw the establishment of two new office locations, including site selection, lease negotiation, and office layout planning, coordinating with vendors and contractors for timely delivery.